DoorDecor is a marketplace of independent makers. Because many items are handmade or made-to-order, refund and return terms can vary by Seller. This policy explains the baseline; individual listings or shops may state their own terms, which apply in addition to this one.
1. Order issues
If something is wrong with your order, you may request a refund or replacement when:
- The item arrives damaged or defective.
- The item is not as described in the listing.
- The item never arrives within a reasonable time after the stated shipping window.
2. How to request
Contact us at getdoordecor@gmail.com with your order number and a description (and photos, for damage) within [14] daysof delivery. We’ll work with you and the Seller to resolve it.
3. Refunds
Approved refunds are issued to your original payment method through Stripe. Refunds typically post within 5–10 business days, depending on your bank. Where a return is required, the Seller will provide instructions; return shipping responsibility depends on the reason and the Seller’s policy.
4. Cancellations
Because items are often made-to-order, cancellations may only be possible before a Seller begins production. Request a cancellation as soon as possible after ordering.
5. Custom & final-sale items
Personalized or custom-made items may not be eligible for return unless they arrive damaged or not as described. Any such limitation will be noted in the listing.
6. The marketplace’s role
DoorDecor facilitates payments and will help mediate disputes in good faith, but the sales contract is between you and the Seller. For payment disputes you may also have rights through your card issuer or Stripe.